Dear William,

Thank you for ordering with us and having taken the time to share your valuable feedback with us.

From solely reading your review, it sounds like a case of ‘sick cigar syndrome’, where travel conditions often alter the initial quality of cigars, even though they are sealed with great care. The fluctuations of extreme temp and humidity will disrupt the cigars’ equilibrium, which can affect their taste and burn. The cigars will eventually restore their optimum balance of temp and humidity after they settle in a proper humidor and in proper humidity.

To get the best smoke, we highly recommend resting the cigars at a humidity level of 70% instead of 60% for at least 10 days. Please try another cigar in 10 days or so and advise.

Should you have any further questions, please do not hesitate to contact us at [email protected]

Thank You
Team @FCC