Guarantee & Shipping
GUARANTEE & AUTHENTICITY
100% customer satisfaction is our primary objective.
With confidence, we offer a 100% satisfaction guarantee or your money back, no questions asked. Our guarantee applies to quality and condition of our products. We guarantee as well that all our cigars are 100% authentic Habanos cigars.
After you place an order, we hand select cigars that are at their peak for consumption. We ship them to you in a time efficient manner and ensure that you receive the cigars in the same condition we foster in our humidor.
Our cigars are sent to you in their original boxes from our temperature/humidity regulated humidors and carefully packed in order to preserve freshness. Loose cigars are packed in our custom-made reusable humidifying pouches.
If you are not completely satisfied with our products, you may return your purchase in its original packaging for an immediate and full refund or exchange at our discretion. Kindly inform us by email of your dissatisfaction so that we may inform you of our refund / exchange procedures.
Shipment is by express air-courier with approximately 10 days delivery to your door anywhere in the world. Occasionally, delays beyond our control, may occur.
COVID-19: Due to the global pandemic, delivery time frames are longer than usual and could take 2-4 weeks to some countries.
Free Shipping Worldwide for orders of 100 USD or more. For small orders under 50 USD, a fee of 20 USD is charged. For orders between 50 USD and 99 USD, a fee of 35 USD is charged.
If you do not receive your shipment we will either replace it or refund your money at our discretion.
We guarantee delivery to your door anywhere in the world unless the non- delivery is caused by customer's error.
If tracking indicates that your package was delivered, we will not be responsible if it goes missing.
We guarantee receipt of your cigars and other products in perfect condition - please refer to our Guarantee (see above). Kindly be aware that your delivery may also be subject to local customs charges over which we have no control and which must be borne by you.
LOWEST PRICES GUARANTEED
We have been distributors of Habanos Cuban Cigars since 1997.
Our offices and warehousing facilities are set up in Hong Kong and Switzerland in order to benefit from their world renown DUTY-FREE ports. These bonded warehouses are duly controlled by Customs and relevant government agencies. We have successfully been granted the proper permits and licences to operate such warehouses. When we export directly to you we pay no duties or taxes so these savings are passed on to you. Other countries such as the U.K and Canada do not offer such systems and impose exorbitantly high duties on tobacco, which in turn have to be incorporated into the price of the cigar.
All prices are in USD. No extra hidden charges whatsoever.
PRICE MATCH POLICY
We won't be beat on price. We'll match the in-stock product prices of legitimate online competitors.
If your order is a gift for someone else you may have a special message written on our stationery card, at no extra charge. Please include your message in the 'comment box' at time of ordering. You may also provide us with special shipping instructions in the same 'comment box'.